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This book is written as a series of intimate personal thoughts and short stories, which span nearly 40 years. Readers will find themselves experiencing a range of emotions as they move through the episodes and thoughts in this book. At times, they will be amused, while at others, they will be deeply moved.
The book concludes with a series of perspectives on the current business environment and offers insights for corporate management about how front line workers perceive their lives, their jobs, and the choices their management made for them — regrettable choices that airline workers are paying for even today. It also offers suggestions to management on how things need to be improved for the future.
While this book is written about the airline industry, it captures the emotional stress and frustration of many American workers in the depressed economy that followed the events of September 2001. Her insights will resonate with readers in a variety of professional fields.